Gaming should be fun — not stressful. waggi is committed to giving every Filipino player the tools, information, and support they need to keep their gaming experience safe, balanced, and enjoyable.
Gaming is Entertainment — Not a Source of Income
Gambling involves real money and real risk. Never bet more than you can afford to lose. If you feel that gambling is affecting your finances, relationships, or mental health, please use waggi's responsible gaming tools or reach out to our support team immediately. Help is always available — walang judgment, walang hiya.
Our Commitments
Responsible gaming isn't just a checkbox for waggi — it's built into every part of the platform. Here's what we do to keep every player safe.
Strict 21+ Age Verification
Every waggi account goes through a mandatory identity and age verification process before any real-money play is allowed. We use government-issued Philippine IDs — passport, UMID, driver's license — to confirm that every player is at least 21 years old, as required by Philippine gaming law.
Deposit & Spending Limits
waggi lets you set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — giving you a real cooling-off window before any changes kick in.
Self-Exclusion Program
If you feel you need a break, waggi's self-exclusion tool lets you temporarily or permanently close your account. Exclusion periods range from 30 days to permanent closure. During exclusion, you will not receive any promotional communications from waggi.
Session Time Reminders
It's easy to lose track of time when you're in the middle of a game. waggi sends you session time alerts at intervals you choose — 30 minutes, 1 hour, or 2 hours — so you always stay aware of how long you've been playing.
Reality Check & Loss Limits
waggi's reality check feature shows you a clear summary of your net gaming activity — wins, losses, and time spent — at regular intervals. You can also set a loss limit so that play is automatically paused once you reach your personal threshold for the day or week.
24/7 Support & Counseling Referrals
waggi's support team is available around the clock. If you or someone you know is showing signs of problem gambling, our team can connect you with professional counseling resources and support organizations available in the Philippines — completely confidential.
Player Tools
waggi gives you real, practical tools — not just policies on paper. Access all of these directly from your account dashboard after logging in.
Deposit Limit
Set a maximum amount you can deposit per day, week, or month. Limits apply instantly and increases require a 24-hour waiting period.
Loss Limit
Define the maximum amount you're comfortable losing in a given period. Once reached, your session is paused automatically until the period resets.
Session Time Limit
Cap how long you can play in a single session. When the limit is reached, you'll be logged out automatically and reminded to take a break.
Cooling-Off Period
Take a short break from waggi for 1, 7, or 30 days. Your account is temporarily suspended and no deposits or bets can be placed during this time.
Self-Exclusion
Permanently or indefinitely close your waggi account. Once activated, self-exclusion cannot be reversed for a minimum of 6 months. All marketing is stopped immediately.
Activity History
Review a full breakdown of your gaming activity — deposits, withdrawals, bets, wins, and losses — at any time from your account dashboard.
Quick Self-Check: Is Your Gaming Still Fun?
If you answer "yes" to two or more of these questions, it may be time to use waggi's responsible gaming tools or speak to someone you trust.
Do you find yourself spending more money on gaming than you originally planned?
Have you ever borrowed money or sold something to fund your gaming?
Do you feel restless or irritable when you try to cut down or stop playing?
Have family members or friends expressed concern about your gaming habits?
Do you chase losses — continuing to play to try to win back money you've lost?
Has gaming started to affect your work, studies, or personal relationships?
How to Activate Responsible Gaming Tools
Log in to Your waggi Account
Visit waggi.app and log in using your registered email and password. All responsible gaming tools are accessible from your personal account dashboard.
Go to Account Settings
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu. Look for the "Responsible Gaming" tab.
Choose Your Tool
Select the tool you want to activate — deposit limit, loss limit, session timer, cooling-off period, or self-exclusion. Each tool has a clear description and confirmation step.
Confirm and Activate
Review your settings and confirm. Restrictions take effect immediately. Increases to limits require a mandatory 24-hour review period before they apply.
Need Help? Contact Support
If you need assistance activating any tool or want to discuss your situation confidentially, waggi's support team is available 24/7. You can also request self-exclusion directly through support.
Our 21+ Age Policy
Under Philippine law and PAGCOR regulations, online gaming is strictly restricted to individuals who are 21 years of age or older. waggi enforces this requirement without exception.
During registration, every new waggi player must submit a valid government-issued Philippine ID for age and identity verification. Accepted documents include:
Accounts that cannot be verified as 21+ will be suspended immediately and any funds held will be returned through the original payment method — GCash, PayMaya, BPI, BDO, or Metrobank — after a review process.
Regulatory Framework & PAGCOR
waggi operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), the government agency responsible for licensing and regulating gaming activities in the Philippines.
PAGCOR's responsible gaming framework sets minimum standards for player protection that all licensed operators must follow. These include age verification, self-exclusion programs, player activity monitoring, and staff training on problem gambling identification.
waggi's responsible gaming program is designed to meet and exceed these minimum standards. We regularly review our policies and tools to ensure they remain aligned with PAGCOR guidelines and international best practices in player protection.
waggi also cooperates with the Anti-Money Laundering Council (AMLC) and complies with all applicable Philippine laws governing online gaming, including Republic Act No. 9487 and related PAGCOR circulars.
Recognizing Problem Gambling
Problem gambling — sometimes called gambling disorder — is a recognized condition that can affect anyone, regardless of age, income, or background. It's not about willpower or character; it's a behavioral pattern that can develop gradually and is often hard to recognize from the inside.
waggi trains its support team to identify behavioral patterns that may indicate a player is experiencing difficulties. These include sudden large increases in deposit amounts, frequent requests to reverse withdrawals, extended uninterrupted gaming sessions, and repeated contact with support about losses.
When waggi identifies these patterns, our team may proactively reach out to the player to check in and offer information about responsible gaming tools — always in a respectful, non-judgmental way.
Common warning signs of problem gambling include:
Protecting Vulnerable Players
waggi takes extra care to protect players who may be particularly vulnerable, including those experiencing financial hardship, mental health challenges, or those who are new to online gaming.
Our platform does not target advertising at individuals who have previously self-excluded or requested a cooling-off period. We also do not send promotional offers to players whose gaming patterns suggest they may be at risk.
If you are concerned about a family member or friend who may have a gambling problem, waggi encourages you to have an open, honest conversation with them. You can also contact waggi's support team to discuss options — including requesting that a third party be notified if certain account activity occurs.
For families in Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines, professional counseling services are available through government health centers and private practitioners who specialize in behavioral health.
Tips for Healthy Gaming Habits
Most waggi players enjoy gaming as a fun, recreational activity. Here are some practical tips to keep it that way:
waggi is built for players who want great games and peace of mind. Log in to your account to set your limits, review your activity, or take a break whenever you need one.
Must be 21 or older · PAGCOR regulated · GCash & PayMaya accepted · Play responsibly