waggi Privacy Policy

waggi ("waggi", "we", "us", or "our") operates the online gaming platform available at waggi.app (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and plays on waggi. This Privacy Policy describes how waggi collects, uses, stores, shares, and protects your personal information when you access or use the Platform.

This Privacy Policy applies to all users of the waggi platform, including registered players, visitors who browse the Platform without registering, and any person who contacts waggi's support team. By accessing or using waggi, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with waggi's Terms & Conditions and Responsible Gaming Policy, all of which form part of the agreement between you and waggi. If you do not agree with any part of this Privacy Policy, you must discontinue use of the Platform immediately.

For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, waggi is the personal information controller responsible for your personal data collected through the Platform.

waggi is responsible for determining the purposes and means of processing your personal data. If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact waggi's Data Protection Officer (DPO) at the contact details provided in Section 14 of this Privacy Policy.

waggi collects personal data from you in the following ways: directly when you register an account or interact with the Platform, automatically when you use the Platform, and from third parties where permitted by law. The categories of personal data we collect include:

waggi does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments or as mandated by applicable law.

waggi uses your personal data for the following purposes:

• Account registration and management: To create and maintain your waggi account, verify your identity, and provide you with access to the Platform's features.
• Service delivery: To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank; to record and display your gaming history; and to ensure the correct crediting of winnings to your waggi wallet.
• Identity verification (KYC): To verify your identity and age (21+) in compliance with Philippine gaming regulations and anti-money laundering requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the Platform.
• Responsible gaming: To monitor gaming behavior, identify potential problem gambling patterns, and administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Legal and regulatory compliance: To comply with our obligations under Philippine law, including reporting requirements to PAGCOR and other regulatory bodies.
• Platform improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and security of the waggi platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.

waggi processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing is necessary to perform the contract between you and waggi — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing is required to comply with waggi's legal obligations under Philippine law, including KYC/AML requirements, gaming regulations, and tax reporting obligations.
• Legitimate interests: Processing is necessary for waggi's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided such interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as sending marketing communications or using non-essential cookies, waggi relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

waggi does not sell, rent, or trade your personal data to third parties for their own commercial purposes. waggi may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and identity verification service providers engaged by waggi to assist with age and identity verification in compliance with regulatory requirements.
• Technology and infrastructure providers: Cloud hosting, server management, and cybersecurity service providers who process data on waggi's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Professional advisors: Legal counsel, auditors, and compliance consultants, where necessary for waggi to obtain professional advice or conduct internal investigations.

All third parties with whom waggi shares personal data are required to maintain the confidentiality and security of such data and to process it only for the purposes for which it was shared. waggi does not authorize any third party to use your personal data for their own independent marketing or commercial purposes.

waggi uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session security, and gather analytics data. A cookie is a small text file placed on your device when you visit a website. waggi uses the following types of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without affecting your ability to use the Platform.
• Functional cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience on waggi.
• Analytics cookies: waggi uses analytics tools to collect aggregated, anonymized data about how players use the Platform. This data helps us understand which features are most popular, identify technical issues, and improve the overall Platform experience.
• Security cookies: These cookies help waggi detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

waggi does not use third-party advertising cookies or cross-site tracking technologies that follow you across other websites. You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to log in and use the Platform.

waggi retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• Gaming history: Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory audit purposes.
• Support communications: Retained for two (2) years from the date of the last communication, unless a longer retention period is required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

When personal data is no longer required for any of the above purposes, waggi will securely delete or anonymize it in accordance with our internal data disposal procedures.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by waggi:

• Right to be informed: You have the right to be informed about how waggi collects and processes your personal data, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data that waggi holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request that waggi correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to waggi's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to waggi's overriding legal obligations.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that waggi has processed your personal data in violation of the Data Privacy Act of 2012.

waggi takes the security of your personal data seriously and has implemented a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the waggi platform is encrypted using Transport Layer Security (TLS) protocols. Sensitive data stored on waggi's servers is encrypted at rest.
• Access controls: Access to personal data is restricted to authorized waggi personnel and service providers who require it to perform their duties. All access is logged and subject to regular review.
• Firewalls and intrusion detection: waggi's infrastructure is protected by enterprise-grade firewalls and intrusion detection systems that monitor for and respond to suspicious activity in real time.
• Regular security assessments: waggi conducts regular vulnerability assessments and penetration testing to identify and remediate potential security weaknesses in the Platform.
• Staff training: All waggi personnel who handle personal data receive regular training on data protection obligations and security best practices.

While waggi takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, waggi will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

The waggi platform is strictly intended for adults aged 21 years and above. waggi does not knowingly collect, process, or store personal data from any person under the age of 21. The 21+ age requirement is a mandatory condition of Philippine gaming regulations and is strictly enforced by waggi through its identity verification procedures.

If you are a parent or guardian and believe that your child has registered on the waggi platform or provided personal data to waggi without your consent, please contact our support team immediately at the contact details provided in Section 14 of this Privacy Policy.

waggi primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to, or accessed by, service providers located outside the Philippines — for example, cloud infrastructure providers or technology partners whose servers are located in other jurisdictions.

Where such international transfers occur, waggi ensures that appropriate safeguards are in place to protect your personal data, including:

• Entering into data transfer agreements that incorporate the standard contractual clauses approved by the National Privacy Commission.
• Transferring data only to countries or organizations that provide an adequate level of data protection as determined by the NPC.
• Implementing additional technical and organizational safeguards where required to ensure the security of transferred data.

By using the waggi platform, you acknowledge and consent to the transfer of your personal data to service providers outside the Philippines where necessary for the delivery of waggi's services, subject to the safeguards described above.

waggi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Privacy Policy, waggi will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the waggi platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. waggi recommends that all players review this Privacy Policy periodically to remain informed of how their personal data is being processed.

If you do not agree with any changes to this Privacy Policy, you must cease using the Platform and may request the closure of your account by contacting waggi's support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by waggi, please contact our Data Protection Officer. Our support team is available 24 hours a day, 7 days a week, and includes Filipino-speaking agents who can assist you in English or Filipino.

You may reach waggi's Data Protection Officer at the following email address:

Please include "Privacy Request" or "Data Subject Request" in the subject line of your message so that it can be directed to the appropriate team promptly. waggi will acknowledge receipt of your request within three (3) business days and will provide a substantive response within fifteen (15) calendar days, in accordance with NPC guidelines.

If you are not satisfied with waggi's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.